Cap America is pleased to announce the promotion of Cindy Kelso to the position of Customer Service Training and Development Specialist. Cindy, a key member of the team since 2010, has consistently demonstrated exceptional professionalism, expertise, and dedication to both customers and colleagues.

Cindy began her journey as a Customer Service Representative, quickly earning a reputation for her positive attitude and strong work ethic. She was promoted to Account Executive in 2016 and has built lasting relationships and delivered top-tier service.

In her new role, Cindy will use her experience to mentor and develop new and existing employees, enhancing the skills of the customer service team. Her leadership and knowledge of Cap America’s services will be invaluable in strengthening the team’s capabilities.

Amber Vance, Customer Service Manager, said, "Cindy Kelso has been a dedicated member of our team since 2010, consistently demonstrating professionalism, product expertise, and a strong commitment to both customers and colleagues. Her leadership and deep knowledge of Cap America have made her an invaluable asset. We are excited to promote Cindy to Customer Service Training & Development Specialist, where her experience and leadership will play a key role in enhancing our team’s training and development."

Cory Cissell, VP of Customer Experience, added, “Cindy’s positive attitude and ability to connect with others will be instrumental as she helps train and develop our team. We’re excited about the impact she’ll have on our department and the company.”

Cindy shared her excitement, saying, “I’m thrilled for the opportunity to help others grow and share what I’ve learned over the years. It’s an honor to mentor and guide the next generation of customer service professionals at Cap America.”

Known for her friendly and encouraging demeanor, Cindy has earned the admiration of both customers and colleagues. With over 15 years of experience, her promotion is a well-deserved recognition of her dedication and commitment to excellence.